Shipping and Returns
When will my order ship?
Please allow 2-3 days for order processing. Orders will be shipped out every Monday and Thursday.
Is there an option for a local pick-up or delivery service?
Local pick-up is available at:
121-1776 Broadway St, Port Coquitlam, BC
Please select local pick-up when you check out and send an email to customercare@mindfulmonk.co with your order number to make arrangements.
We also offer free local deliveries within 10 kms of Langley.
Where do you ship to?
We currently ship across Canada and the continental United States.
Please note:
- We do not ship to P.O. Boxes due to the perishable nature of our product.
- At this time, we do not ship to Alaska, Hawaii, or U.S. Territories (including Puerto Rico and Guam), as transit times are too long for cold shipping to be effective.
- For remote or rural areas, delivery may take longer. If you’re unsure, feel free to contact us.
- If you’re located outside of Canada or the U.S., please email us at customercare@mindfulmonk.co to explore possible shipping options.
Summer protocol (May to September)
Yes, we ship in the summer! Because chocolate is sensitive to heat, all orders during this time include cold shipping materials to keep your bars safe in transit.
To help offset the higher shipping cost, we recommend stocking up in bulk or supporting your local retailer. Many of our stores will have Mindful Monk on sale during the summer months.
How much is shipping?
Summer Shipping (May – September): Cold-Protected Shipping
To ensure your chocolates arrive safely during warmer months, all orders include a cold-protection fee that covers insulated packaging and ice packs.
Canada (CAD):
British Columbia
- Orders under $60 → $19.99
- Orders $60–$119.99 → $14.99
- Orders $120+ → Free Cold Shipping
Rest of Canada
- Orders under $60 → $24.99
- Orders $60–$119.99 → $19.99
- Orders $120+ → Free Cold Shipping
United States (USD):
- Orders under $60 → $24.99
- Orders $60–$119.99 → $19.99
- Orders $120+ → Free Cold-Protected Shipping
We partially cover the cost of cold protection in summer to keep shipping rates as low as possible while ensuring your order arrives in perfect condition.
Fall & Winter Shipping (October – April)
When temperatures drop, we’re able to offer lower rates since cold protection isn’t required.
Canada (CAD):
British Columbia
- Orders under $60 → $9.99
- Orders $60–$119.99 → $4.99
- Orders $120+ → Free Shipping
Rest of Canada
- Orders under $60 → $14.99
- Orders $60–$119.99 → $9.99
- Orders $120+ → Free Shipping
United States (USD):
- Orders under $60 → $14.99
- Orders $60–$119.99 → $9.99
- Orders $120+ → Free Shipping
What is your refund policy?
We offer a 100% money-back guarantee* if our products do not meet your expectations. If you are new to monk fruit juice, we suggest giving it a few tries as it does take time for your palette to adapt to the flavour.
We understand some people are hesitant to order without being able to sample first. So we encourage you to purchase a variety pack.
This is the way…
Please send an email to customercare@mindfulmonk.co within 10 days of the delivery date to request a refund. Don’t forget to include your order number.
What happens if the product arrives damaged or melted?
Once the package leaves our hands it is out of our control. Courier companies do not provide coverage for perishables so all shipments are at your own risk.
Please send an email to customercare@mindfulmonk.co within 7 days of the delivery date if you have any concerns regarding your shipment and we will do our best to resolve it.
Be sure to include photos so we can better understand what might have gone wrong.