Shipping & Returns
When will my order ship?
Please allow 2-3 days for order processing. Orders will be shipped out every Monday and Thursday.
Is there an option for a local pick-up or delivery service?
Local pick-up is available at the Fraser Valley Artisan Food Hub - 2570 Cyril St, Abbotsford, BC. Please select local pick-up when you check out and send an email to email@example.com with your order number to make arrangements.
We also offer free local deliveries within 20 kms of Langley.
Where do you ship to?
We use Canada Post, UPS, Purolator or FedEx to ship all across Canada and UPS to ship to our friends in the U.S. For any shipments outside of Canada and the U.S. please send an email to firstname.lastname@example.org.
How much is shipping?
New flat rate shipping fees:
BC - $7
Across Canada - $15
USA - $25
What is your refund policy?
We offer a 100% money-back guarantee* if our products do not meet your expectations. If you are new to monk fruit juice, we suggest giving it a few tries as it does take time for your palette to adapt to the flavour.
We understand some people are hesitant to order without being able to sample first. So we encourage you to purchase a variety pack.
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Please send an email to email@example.com within 10 days of the delivery date to request a refund. Don’t forget to include your order number.
*The really fine print maximum refund amount is $35.95 + tax, the price for a variety pack.
What happens if the product arrives damaged or melted?
Once the package leaves our hands it is out of our control. If an order is received damaged or melted, we open a file with the courier and provide you with a replacement once the file is resolved.
Please send an email to firstname.lastname@example.org within 7 days of the delivery date to request a replacement.
Be sure to include photos so we can better understand what might have gone wrong.
Summer protocol (May to October)
During the warmer months, we have in place a summer protocol to ensure your package arrives in tact.
Please add to your cart COLD SHIPPING $5 or $10 based on the quantity you order. For example:
1-2 Boxes = COLD SHIPPING $5
3+ Boxes = COLD SHIPPING $10
If however, your package arrives damaged or melted, please refer to the section above.
Each order will be insulated in liners and cold packs and shipped with one to two day service. We encourage you to order higher quantities during this time if you are able so that you may save on the additional cost of cold shipping.
All SALES ARE FINAL if COLD SHIPPING is not selected during our summer protocol.
All orders outside of Canada are FINAL SALE.